Trust in Customer Relationships

Costumer Promise

Qisda performs regular customer satisfaction survey to ensure that the customer demands are understood and satisfied.

Customer Relationship Management (CRM)

Qisda Corporation regards enhancing the satisfaction of customers and business partners as its top priority. We conduct questionnaires to evaluate customer and business partner satisfaction regarding promised delivery schedules, costs, technology, quality, customer service, relevant regulations, and overall performance, thereby continuously ensuring that customer needs are met. To promptly respond to and fulfill various customer demands, Qisda has established the Customer Service Division (CSD) to comprehensively understand the Voice of Customer (VoC), assist clients, and resolve issues.

In our daily operations, we place great emphasis on maintaining open and close communication with our customers. In addition to providing prompt and uninterrupted business support via telephone and email, we maintain close ties with clients through weekly team meetings to ensure the smooth progress of all projects. Furthermore, we regularly hold Quarterly Business Reviews (QBRs) to engage in in-depth discussions with clients regarding operational performance and future strategies, while systematically collecting and listening to customer feedback through regular customer satisfaction surveys. Customers can also provide immediate feedback at any time via the product-related contact email addresses provided on the corporate website at https://www.qisda.com/tw/contact, ensuring that their concerns receive prompt attention and handling. For complaints and issues raised by customers, we place strong emphasis on investigation and follow-up improvements. By clarifying the problem context, analyzing the causes, and tracking the implementation of corrective actions, we aim to prevent the same or similar issues from recurring. For representative cases or those involving product design, relevant issues and lessons learned from improvements serve as important references for new product development, being incorporated into requirements evaluation, design reviews, and verification considerations, thereby transforming past customer feedback into a foundation for the continuous enhancement of products and services.

In addition, to enhance convenience for elderly visitors and individuals with reduced mobility, Qisda has installed an accessible ramp and an accessible restroom on the first floor, provided wheelchairs, and designated accessible parking spaces to assist clients and visitors in need with smooth access and use of our facilities.

Customer Satisfaction Survey

To ensure that customer needs are fully understood and met, Qisda Corporation conducts comprehensive customer service satisfaction surveys semi-annually, in January and July. The CSD sends out standardized notification emails to our customers' designated contact windows, inviting them to complete the evaluation on Qisda's online survey system. The survey results are then compiled by the CSD and distributed to the respective responsible departments. Relevant departments and senior executives utilize these satisfaction survey results to review customer feedback, formulate improvement strategies, and ultimately enhance product and service quality. According to the 2025 customer satisfaction survey results across Qisda's various product lines, the average satisfaction score for the year 2025 reached 94 points, demonstrating that Qisda's performance in customer service and satisfaction has been highly recognized and appreciated by our customers.

2025 Customer satisfaction survey results

Data Coverage: Qisda Corporation

Customer Satisfaction over the Past Four Years

Customer Complaint Handling

Customer Complaint Handling Process

Qisda Corporation has established a standardized customer complaint handling process to ensure that issues raised by customers are resolved promptly and thoroughly:
•    24-Hour Rapid Response: Upon receiving a customer complaint, we commit to providing an initial response and acknowledging the case within 24 hours, immediately followed by the initiation of an internal investigation.
•    Real-Time Communication and Progress Updates: Throughout the resolution process, we proactively maintain close communication with the customer and provide continuous updates on the progress of improvements until the corrective actions are confirmed and the case is officially closed.
•    Lessons Learned and Prevention of Recurrence: After the case is closed, we incorporate the corrective actions into relevant documents, and conduct internal training to ensure knowledge transfer and prevent similar issues from recurring.
 

         Customer Complaint Handling Process